FAQ

How do I add another delivery address? How do I change my billing address? How do I change my name? How do I change my email address? I forgot my password. How do I log out of my account? Where can I find my invoices?

What payment methods can I use?

What are the return conditions? Do I have to pay for a return? When will I be refunded for my return? How can I return my order?

Which supplier does Vivara use? I am missing part of the order. Can I have my parcel delivered to an automatic parcel machine? Can I choose when my parcel will be delivered? When will I receive my order? My parcel was supposed to have been delivered but I haven't received anything. My delivery time keeps changing.

I get an error message when entering my phone number. I get an error message when entering my postcode. How can I redeem a Vivara gift voucher? How do I enter my discount code? Do I have to redeem the entire balance of my gift voucher in one go? Can I still cancel my order? I forgot to enter my discount code. I forgot something, can I add to my order? I have more than one order, can it be delivered in one package? How do I place an order?

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